Refund policy

Return & Refund Policy – Carlabs™

At Carlabs™, your satisfaction is important to us. If there is an issue with your order, we’re here to help. Please review our policy below for full details on returns, refunds, and cancellations.

Order Cancellation Policy

You can cancel your order only while it is still being processed.

Once your order has been packed or shipped, we are unable to cancel it, as it is already being prepared for or is in transit with the carrier.

If your order arrives damaged or broken, please contact us at help@getcarlabs.com and we will review your case in accordance with our Return & Refund Policy below.

To request a cancellation, please contact us as soon as possible at help@getcarlabs.com.

Return Eligibility

We only accept returns and offer refunds for items that arrive damaged or broken.

To be eligible for a return or refund:

  • The item must have arrived damaged or broken
  • A receipt or proof of purchase is required
  • Clear photos or videos of the damaged item and the packaging may be required for verification
  • The request must be submitted after delivery and within a reasonable time after the customer receives the order

Please note that we do not accept returns or provide refunds for any reason other than items arriving damaged or broken.

To initiate a return or refund request, please contact us at help@getcarlabs.com.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives defective, damaged, broken, or incorrect, notify us immediately at help@getcarlabs.com. Our team will review the issue and assist you as quickly as possible.

To help us resolve the issue efficiently, please include your order number and clear photos or videos showing the problem.

Non-Returnable Items

We do not accept returns or offer refunds for items that are not damaged or broken upon arrival.

This includes, but is not limited to:

  • Items that have been used or damaged after delivery
  • Orders that are no longer wanted after being shipped or delivered
  • Incorrect purchases made by the customer
  • Discounted or clearance items
  • Gift cards
  • Personalized or custom items
  • Personal care products
  • Hazardous materials, flammable liquids, or gases
  • Perishable goods

If you are unsure whether your order qualifies, please contact us before sending anything back.

Exchanges

We do not process direct exchanges unless the item you received arrived damaged or broken.

If your item arrives damaged or broken, please contact us first at help@getcarlabs.com. Once your case is reviewed and approved, we will provide the next steps.

Refunds

Once we have reviewed the photos, videos, and order details you provide, we will notify you of the outcome of your refund request.

If your request is approved, your refund will be issued to your original payment method within 10 business days.

Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at help@getcarlabs.com.

Need Help?

If you have questions about your order or need assistance with a damaged or broken item, our customer support team is here to help. Reach out to us at help@getcarlabs.com.